T&C

General

Our T&Cs apply to all deliveries and services. If you have sent a definitive order, this is binding.

Area of delivery

We only deliver in Switzerland.

Delivery time

As a rule the orders are delivered within 6 working days. If an item is not in stock, we will inform you of when you can expect the delivery as soon as possible. The order is delivered at the risk of the recipient.

Minimum order value

There is no minimum order value.

Shipping costs

You have the assurance that your item(s) will arrive safely and on time. The shipping charge of CHF 90 is a one-off payment per order.

Shipping partner

Deliveries are sent by Swiss Post.

Prices

All prices are shown in Swiss francs (CHF) and include the statutory VAT.

Terms of payment

Deliveries upon payment by PayPal or credit card (Master Card, Visa Card, American Express).

Complaints

Complaints about defects or orders that are incomplete or incorrect must be sent to us directly in writing, no later than 20 days from the date of invoice.

Right to cancel

You are entitled to cancel this agreement with fourteen days without having to provide any reason.

This period of fourteen days commences on the day you or a third party named by you (who is not the carrier) receive the order.

To exercise your right to cancel, you must inform us (effell gusto gmbh, Lidostrasse 33, CH-6314 Unterägeri, phone number: +41 79 249 03 34, e-mail-address: felix.lichtsteiner@effell.com) in writing by means of a clear statement (e.g. a letter sent by post, fax or e-mail) about your decision to withdraw from this agreement.

To safeguard the cancelation period it is sufficient to send your statement by exercising your right to cancel before the cancelation period elapses.

Consequences of cancelling your order

If you withdraw from this agreement, we shall reimburse all payments we have received from you, including the delivery costs (with the exception of the additional costs arising if you selected a different form of delivery other than the low-cost standard delivery offered by us) immediately or at the latest within fourteen days from the day we receive your request to cancel this agreement. We shall reimburse via the same means with which you paid for the order in the original transaction, unless expressly agreed otherwise with you; you shall under no circumstances be charged any fees for this refund.

We are entitled to withhold the refund until the order has been returned in full or until you have sent proof to confirm that the items have been returned, depending on whichever is the earlier date

You must return/send back the order immediately to us or in any case no later than within fourteen days from the date on which you have informed us of your request to cancel this agreement. The period is granted provided the order is returned before the period of fourteen days has elapsed. You must bear the direct costs for returning the order.
You must pay for any loss in value if any diminished value of the goods, directly attributable to you, results from the handling of the goods above and beyond what is deemed necessary to ascertain the nature and functioning of the goods.

Retention of title

Until paid for in full, the goods remain the property of effell gusto gmbh.

Compensation for damages

Claims for damages due to errors in the images, prices or text, or due to delayed deliveries, or deliveries that have not been made, are strictly excluded. The colours of the products shown in images on the online store may differ from those of the actual product.

Data protection

The data required for the business transactions will be treated as strictly confidential.

Contact

Our address for complaints and other declarations of intent, as well as our contact address, is:

effell gusto gmbh
Lidostrasse 33
CH-6314 Unterägeri

+41 79 249 03 34
felix.lichtsteiner@effell.com